Abstract
Virtual assistants powered by artificial intelligence are present in virtually every aspect of daily life. Although they are computer algorithms, most are represented with humanized personal characteristics. We study whether assigning them a gender affects the propensity to delegate a search in two online experiments and compare it to human counterparts of identical characteristics. Virtual assistants generally receive higher delegation than humans. Gender has differential effects in delegation rates impacting the user’s welfare. The results are entirely driven by female subjects. We find mild spillover effects, primarily decreasing selection of male humans after interacting with low-quality male virtual assistants.
Andreas C. Drichoutis
Professor of Consumer Behavior
His research interests are focused on decision making across a broad spectrum of topics pertinent to agricultural/food economics. His contributions are notably diversified spanning the area of contingent valuation and experimental auctions methods, choice under risk, inter-temporal decision making and applied demand analysis. Most of his research applies experimental economics methods to answer questions relevant to agricultural economists and decision scientists.